Refund Policy

01The guarantee

If the first delivery on a new engagement misses what was agreed, ask within seven days of that delivery and we refund it. No form, no retention call — an email to us is enough.

It applies once per client, to the first delivery, on both a fixed-price job and a first month of Studio.

02Fixed-price jobs

Every job page states its scope before you pay, including what is excluded.

• Delivered to that scope: not refundable, because the work is done.
• We cannot deliver it to that scope: refunded in full, whether or not you ask.
• Your job turns out to be bigger than the scope: we tell you before starting, and you choose a quote for the difference or a refund.

03Studio subscriptions

Billed monthly in advance. Cancel or pause any time and the next renewal stops.

The month in progress is not refunded, because the queue slot was held and the team was available for it. If you cancel without using the month, tell us — we would rather carry the slot forward than keep money for work nobody did.

04Digital products

Playbooks, snippet libraries and templates are delivered immediately and are not refundable once downloaded. If a file is broken, corrupt or not what its page described, we replace it or refund it.

05How a refund is paid

Back to the original payment method through Stripe, usually within five business days, though your bank may take longer to show it. Email support@shopision.com to start one.

06Chargebacks

Please talk to us first. A chargeback freezes the conversation and costs both sides more than a refund does, and we have never refused a reasonable one.